Who we are
Premylance Adventures ("we", "us") acts as the data controller for information you share through this website, by email, by phone or over WhatsApp.
You can reach our privacy contact at info@premylanceadventures.com or on +254 725 952 536.
Information we collect
We only ask for what we need to quote, confirm and operate your travel arrangements.
- Contact details: name, email, phone or WhatsApp number and country of residence.
- Trip details: travel dates, party size, budget range, interests, accommodation preferences and the packages you save or enquire about.
- Traveller documents shared voluntarily for bookings — such as passport names, dates of birth and flight details.
- Special requirements you choose to disclose, including dietary, medical, mobility or accessibility needs.
- Technical data: IP address, device and browser type, pages viewed and referring source, collected through cookies and similar technologies.
How we use your information
We use your data to deliver the service you asked for and to run our business responsibly.
- Preparing quotations, AI-assisted itineraries and booking confirmations.
- Reserving lodges, camps, hotels, park entry, flights, transfers and guides on your behalf.
- Sending itineraries, vouchers, pre-departure information and service messages.
- Handling payments, refunds, amendments and cancellations.
- Meeting legal, tax, insurance and safety obligations.
- Improving our packages, pricing and website — and, with your consent, sending occasional offers.
Legal bases
Where the GDPR or UK GDPR applies, we rely on: performance of a contract (booking and operating your trip); legitimate interests (running, securing and improving our business); consent (marketing emails and optional cookies); and legal obligation (accounting and safety records).
Where the Kenya Data Protection Act, 2019 applies, we process data on equivalent grounds and respect the rights it grants data subjects.
Retention
Enquiries that do not lead to a booking are kept for up to 24 months so we can pick up the conversation where it stopped. Booking and financial records are kept for at least seven years to satisfy tax and insurance requirements, then deleted or anonymised.
Your rights
Subject to local law, you can ask us to:
- Confirm what personal data we hold and receive a copy.
- Correct inaccurate or incomplete details.
- Delete data we no longer need to keep.
- Restrict or object to certain processing, including profiling for marketing.
- Withdraw marketing consent at any time using the unsubscribe link or by emailing us.
- Receive your data in a portable format, where applicable.
Security
Access to traveller records is restricted to authorised team members, protected by individual accounts and role-based permissions, and transmitted over encrypted connections. No system is completely immune to risk, so we ask you not to send full payment card numbers by email or chat.
Children
Our website is intended for adults. Details of children travelling with you are provided by the booking adult and used solely to arrange the trip.
Changes and contact
We may update this policy as our services or legal obligations change; the date above always reflects the current version.
To exercise a right or raise a concern, email info@premylanceadventures.com. If you are unsatisfied with our response you may contact the Office of the Data Protection Commissioner (Kenya) or your local supervisory authority.